At Cholonbil Organic.com, we strive to ensure complete customer satisfaction with our premium organic products. However, if you are not entirely happy with your purchase, we offer a straightforward returns and refund policy.
1. Eligibility for Returns & Refunds
You may request a return or refund under the following conditions:
✅ Damaged or Defective Products – If your order arrives damaged, spoiled, or incorrect.
✅ Quality Issues – If the product does not meet the expected freshness or quality standards.
❌ Change of Mind – We do not accept returns for personal preference changes.
Note:
- Returns must be requested within 3 days of delivery.
- Products must be unopened (unless defective) and in original packaging.
2. How to Initiate a Return
To request a return or refund, please contact us within 3 days of receiving your order:
📧 Email: admin@cholonbilorganic.com
📞 Phone: 01339371251
Please provide:
- Your order number
- Photos of the damaged/defective product (if applicable)
- A brief explanation of the issue
3. Refund Process
- Once your return is approved, we will process the refund within 3-5 business days.
- Refunds will be issued via the original payment method.
- For bank transfers, please provide correct account details.
4. Return Shipping
- If the return is due to our error (e.g., wrong/damaged item), we will cover return shipping costs.
- If the return is due to customer preference, return shipping will be at your expense.
5. Non-Returnable Items
For hygiene and quality reasons, we do not accept returns for:
- Opened or used products (unless defective)
- Perishable goods (if stored improperly after delivery)
6. Contact Us
For any questions regarding returns or refunds, reach out to us:
📧 Email: admin@cholonbilorganic.com
📞 Phone: 01339371251
🏠 Address: খেয়াঘাট সর্দার মার্কেট, চাটমোহর, পাবনা
Thank you for choosing Cholonbil Organic.com!
We appreciate your trust in our natural, farm-fresh products. 🌾
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